// 08.2024 – Present

Strategic Jira ITSM Expansion

AI-supported ticket routing and asset management in the Atlassian stack.

Jira Service ManagementPower Platform AI HubConfluenceAssets

Optimized ITSM operations in Jira with AI-assisted ticket classification, improved inventory and asset transparency, and automated permission and workflow handling across the Atlassian environment.

// roleIT Project Manager